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Voice Memos allow Captivated mobile app users to record and send an audio message directly within a customer conversation. Voice Memos can be helpful when:
  • You need to explain something that’s difficult to communicate in a short text.
  • A longer written message would require multiple SMS segments.
  • You want to provide a more personal response using your voice.
  • A phone call isn’t necessary, but additional context would be helpful.
The customer receives the recording within their text conversation and can listen to it from their phone.

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Record and Send a Voice Memo

To send a Voice Memo from the Captivated mobile app:
  1. Open the customer conversation.
  2. Select the attachment option below the message field.
  3. Choose Voice Memo.
  4. Record your message.
  5. Listen to your recording before attaching it.
  6. Add an accompanying text message if needed.
  7. Send your message.
Once sent, the Voice Memo will also appear within your Captivated conversation history.

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Add a Message

We recommend including a short text so the customer knows what the attachment is before opening it. For example:
Hi {{salutation}}, I recorded a quick voice message for you. Please listen when you have a chance.
If your team sends Voice Memos regularly, consider saving this as a Message Template.

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Attach an Existing Audio File

If you already have a recording saved on your phone, you don’t need to record a new Voice Memo within Captivated. From the attachment menu, select Attach Files and choose the audio file you’d like to send. Learn more about sending attachments.

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Best Practices

  • Keep Voice Memos focused and reasonably short.
  • Include a brief text explaining what the recording contains.
  • Use a written text instead when the customer may need to easily reference important details later.
  • Avoid including sensitive information that isn’t appropriate to send through a text conversation.
  • Listen to your recording before sending to make sure the audio is clear.
Voice Memos are especially useful when your explanation would otherwise require a long, multi-segment text message.

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Need Help?

If you don’t see the Voice Memo option or need help sending an attachment, contact Captivated Support using the in-app Support option or text (317) 316-3600.