Why can't I see my entire team's conversations?

Learn how conversation filters and user permissions determine which conversations you can see in Captivated.

If you’re only seeing your own conversations, first check your conversation filters.

Check Your Conversation Filters

Your conversation list may currently be filtered to show only conversations associated with you.

To view conversations across your organization:

1. Open Conversations.
2. Change the conversation filter from Mine to Everyone’s Conversations.
3. Adjust your conversation status filter, such as Active or All, depending on what you’re looking for.

Learn more about filtering and searching conversations.

Still Can’t See Other Conversations?

If you’ve selected Everyone’s Conversations but still can’t see conversations you aren’t assigned or joined to, check your Captivated Account Role.

Account Role	Conversation Access
Member	Can view conversations they initiate or are joined to.
Manager	Can view conversations across the organization, including conversations they aren’t assigned or joined to.
Administrator	Can view conversations across the organization and also has access to administrative account settings.

Changing your filter to Everyone’s Conversations does not give you additional permissions. It only displays conversations your Account Role already allows you to access.

Example: If you’re a Member, switching from Mine to Everyone’s Conversations will not allow you to see conversations you don’t already have access to.

Need Additional Access?

Your Captivated Administrator can review your Account Role and determine whether you should have Manager or Administrator access.

Learn more about User Roles & Permissions.

Need Help?

If your Account Role appears correct but you’re still unable to see the conversations you need, contact Captivated Support using the in-app Support option or text [phone].