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Connect Spraye with Captivated to bring two-way customer texting into your existing Spraye workflows. With this integration, your team can continue managing services and customer information in Spraye while using Captivated to communicate with customers and manage their replies. Captivated allows you to use your already existing business lines for 2 way SMS:

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How the Integration Works

The integration connects Spraye’s existing text messaging functionality with Captivated. When a supported text message is initiated through Spraye, Captivated handles the text delivery, allowing the customer to reply and continue the conversation with your team inside the Captivated platform. This means you can:
  • Send customer text messages through supported Spraye workflows.
  • Receive customer replies in Captivated.
  • Continue two-way conversations with customers.
  • Communicate with customers before and after services.
  • Use Captivated’s additional messaging features for follow-ups, reminders, Google review collection and customer engagement.
Spraye remains your service management platform. Captivated provides the two-way messaging experience, so your team can manage SMS conversations without replacing Spraye.

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Send Text Messages From Spraye

Once your integration is configured, you can continue using Spraye’s supported text messaging options. For example, technicians can use Spraye’s On My Way messaging functionality to notify customers about their upcoming arrival. Instead of relying solely on one-way notifications, Captivated allows the customer to respond and continue communicating with your team. Spraye’s available messaging options, automated communications, and message content are managed through its existing settings. You also gain the ability to send text messages up to 700 characters when using Captivated. However, we recommend keeping texts to one or two segments. For more information, see:

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Manage Customer Replies in Captivated

When customers reply to messages delivered through Captivated, your team can manage those conversations directly in Captivated. From the conversation, you can:
  • Read incoming customer messages.
  • Respond to customer questions.
  • Continue discussing services or appointment details.
  • Share additional information or attachments.
  • Collaborate with your team to manage customer communication.
This helps your office team and technicians stay connected with customers throughout the service process.

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Customize Your Messages

Spraye supports message customization through its existing messaging settings and available merge fields. Merge fields can automatically insert relevant customer or service information into supported Spraye messages. For available fields and configuration instructions, see Spraye’s Automated Emails & Text Messaging Settings.
Spraye’s messaging settings and merge fields are managed separately from Captivated’s standard Templates.

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Continue Communicating With Customers

The integration also allows your team to take advantage of Captivated’s additional communication tools. Depending on your Captivated subscription and configuration, these may include:
  • Templates: Save commonly used responses for quick communication.
  • Announcements: Send updates to multiple customers.
  • Automations: Configure messages based on supported triggers and workflows.
  • Google Reviews: Request customer feedback after services.
  • Express Pay: Request and collect payments through text.
These features can complement your Spraye workflows and help your team manage customer communication beyond the initial service notification.

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Watch the Spraye + Captivated Overview

Want to see how Captivated works alongside Spraye? Watch the Spraye + Captivated Webinar

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Need Help?

If you have questions about your Spraye integration, message delivery, or managing customer conversations, contact Captivated Support using the Support option in the left-hand menu.