Users & Teams
Manage team members, user permissions, and access to Captivated.Managing Users
Add and manage users, assign roles, and control account access.
Managing Teams
Create and manage teams, assign members, and configure team roles and permissions.
Terminal User
Allow multiple employees to share one Captivated login on the same computer.
Channels & Queues
Configure how your organization receives, manages, and routes conversations.Managing Channels
Manage messaging channels, assign users and teams, and configure channel settings.
Managing Queues
Configure conversation queues, assign operators, and manage routing, availability, and auto-replies.
Keyword Actions
Configure automated actions triggered by specific keywords.
Account Settings & Billing
Manage organization information, account usage, and business settings.Administration Overview
Explore the administrative tools and settings available in Captivated.
Account Usage
Monitor messaging usage, review account activity, and access billing information.
Account Contact Card
Configure the business contact information shared with customers.
Security & Access
Manage how users authenticate and access your organization.Authentication Policy
Choose which sign-in methods are available to your organization.