> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# HubSpot Plugin

> View Captivated conversation history and send text messages directly from a HubSpot contact record.

The Captivated HubSpot integration allows your team to access SMS conversations without leaving the contact record you're working from in HubSpot.

With the integration, you can:

* View existing Captivated conversations.
* Review SMS conversation history.
* Send new text messages.
* Choose which Captivated Channel to send from.
* Open the full conversation directly in Captivated.

## View Captivated Conversations in HubSpot

Once the Captivated HubSpot integration is installed, open a contact record in HubSpot and locate the **Captivated** section in the right-hand panel.

If the contact has existing SMS conversations in Captivated, they'll appear here.

From an existing conversation, you can:

* Select **Actions** to view the conversation within HubSpot.
* Select the **launch icon** next to the Channel to open the full conversation in Captivated.
* Review previous SMS messages with the contact.

Messages sent through HubSpot are also reflected in Captivated, keeping the conversation history together.

## Start a New Conversation

To send a new text message from a HubSpot contact record:

1. Locate the **Captivated** section on the contact record.
2. Select **Start a Conversation**.
3. Choose the Captivated **Channel** you'd like to send the message from.
4. Enter your message.
5. Select **Send**.

If your organization has multiple Channels, be sure to select the appropriate Channel for the conversation.

Once sent, the message will appear in Captivated immediately.

## Conversation History

You can review existing SMS conversation history from within the Captivated window in HubSpot.

For more advanced conversation management, select the **launch icon** to open the conversation directly in Captivated.

## Best Practices

* Make sure the HubSpot contact has an accurate mobile phone number before starting a conversation.
* Select the appropriate Channel when your organization uses multiple texting numbers.
* Continue using your organization's normal texting and consent practices when messaging contacts from HubSpot.
* Use Captivated when you need access to additional conversation management features that aren't available within the HubSpot integration.

![HubSpot Plugin sidebar](https://learn.captivated.works/wp-content/uploads/2024/03/HubSpot-Plugin-sidebar.png)

## Get the HubSpot Integration

Interested in using Captivated with HubSpot?

Contact **Captivated Support** using the in-app **Support** option or text **(317) 316-3600** for assistance getting started.