> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Customize when and how you receive notifications so you never miss an important customer conversation.

<iframe width="640" height="360" src="https://play.vidyard.com/mSSbvVG5UejRoRwHEMfPNc.html" frameborder="0" allowfullscreen />

Captivated offers several notification options to help you stay informed, whether you're working from your computer or on the go.

You can customize **when** you receive notifications and **how** you're notified.

# Set Your Work Schedule

Your work schedule determines when Captivated will send you notifications during your normal working hours.

To update your schedule:

1. Select your **profile avatar**.
2. Choose **My Profile**.
3. Open the **Availability** tab.
4. Select **Add a Range** (or **Edit Schedule** if one already exists).
5. Set your working days , hours and time zone.
6. Select **Save**.

Captivated will use this schedule to determine when notifications should be delivered.

# Override Your Schedule

Need to temporarily change your availability?

Use the **I'm Here** and **I'm Away** toggles.

### I'm Here

When enabled, you'll receive notifications **outside your scheduled work hours** as long as your notification settings are turned on.

This is useful if you're working late, covering for a teammate, or checking messages outside your normal schedule.

### I'm Away

When enabled, Captivated will **pause all notifications** until you switch back to **I'm Here** or turn the toggle off.

This is useful when you're on vacation, in meetings, or otherwise unavailable.

<Tip>
  The **I'm Here** and **I'm Away** toggles temporarily override your normal work schedule.
</Tip>

# Types of Notifications

Captivated can notify you in three different ways:

* **Browser Notifications**
* **Mobile Push Notifications**
* **Email Notifications**

You'll receive notifications when:

* A conversation you're assigned to or participating in receives a new message.
* A teammate assigns a conversation to you.
* A teammate adds you to a conversation.
* A teammate adds a note to a conversation you're assigned to or participating in.
* You're a [Queue Operator](https://app.mintlify.com/captivatedllc/captivatedllc/~/6b581c77-bf91-4c70-9611-f0cb28bb2a12) and a new incoming conversation is assigned to the queue.

# Browser Notifications

Browser notifications appear in the corner of your computer screen, even if Captivated is open in another browser tab.

Clicking the notification will take you directly to the conversation.

### Enable Browser Notifications

The first time you sign in to Captivated, your browser will ask whether you'd like to allow notifications.

Select **Allow** to receive browser notifications.

If you accidentally selected **Block**, you can re-enable notifications in your browser settings.

# Mobile Push Notifications

If you've installed the **Captivated** mobile app, you can also receive push notifications on your phone.

Be sure to allow notifications the first time you open the app.

You can manage notification settings—including banners, sounds, and badges—from your phone's notification settings.

### How Push Notifications Work

* If you're **not logged into Captivated on your browser**, push notifications are delivered immediately.
* If you're actively using Captivated in your browser, push notifications are delayed by approximately **one minute** to avoid notifying you twice for the same conversation.

# Email Notifications

Email notifications are designed as a backup in case you miss browser and mobile notifications.

If a conversation you're assigned to—or participating in—remains unanswered for approximately **10 minutes**, Captivated will send an email summarizing the recent activity.

Selecting the notification within the email takes you directly to the conversation in Captivated.

# Manage Notification Preferences

To turn Browser, Mobile Push, or Email notifications on or off:

1. Click on profile avatar.
2. Open **My Profile**.
3. Select the **Availability** tab.
4. Use the notification toggles to enable or disable each notification type.

You can customize each notification method independently.