> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Features

> Learn how to send messages, manage conversations and contacts, make calls, connect through video chat, and troubleshoot message delivery.

## Messaging

Send messages, share information, and communicate with customers and teammates.

> [card] [Sending a Message](https://captivatedllc.mintlify.site/features/sending-a-message.md)
>
> Learn how to start a conversation and send a text message.

> [card] [Group Messaging](https://captivatedllc.mintlify.site/features/group-messaging.md)
>
> Communicate with multiple contacts in a group conversation.

> [card] [Scheduling a Message](https://captivatedllc.mintlify.site/features/scheduling-a-message.md)
>
> Schedule a message to be sent at a later date or time.

> [card] [Sending Attachments](https://captivatedllc.mintlify.site/features/sending-attachments.md)
>
> Share images, documents, and other supported attachments.

> [card] [Voice Memos & Files](https://captivatedllc.mintlify.site/features/voice-memos-files.md)
>
> Record and send voice messages or share files from the Captivated mobile app.

> [card] [Mentions](https://captivatedllc.mintlify.site/features/mentions.md)
>
> Use @mentions to notify a teammate or team within a conversation.

> [card] [Adding an Internal Note](https://captivatedllc.mintlify.site/features/adding-an-internal-note.md)
>
> Share internal information with your team without sending it to the customer.

> [card] [Templates](https://captivatedllc.mintlify.site/features/templates.md)
>
> Create reusable messages, personalize them with merge fields, and share them with your team.

## Conversations

Organize, find, and manage customer conversations efficiently.

> [card] [Transferring Conversations](https://captivatedllc.mintlify.site/features/conversations-transferring.md)
>
> Take, transfer, join, leave, and complete conversations, or invite teammates to participate.

> [card] [Filtering & Searching Conversations](https://captivatedllc.mintlify.site/features/conversation-filtering-and-searching.md)
>
> Filter and search conversations, and save advanced searches for quick access.

> [card] [Printing or Downloading a Conversation Transcript](https://captivatedllc.mintlify.site/features/printing-a-conversation-transcript.md)
>
> Print or download a PDF copy of a customer conversation.

> [card] [The Dashboard](https://captivatedllc.mintlify.site/features/the-dashboard.md)
>
> View messaging activity, conversation performance, and other account insights.

## Contacts

Create, organize, and manage your customer contact information.

> [card] [Creating & Editing Contacts](https://captivatedllc.mintlify.site/features/creating-and-editing-contacts.md)
>
> Add new contacts and update existing contact information.

> [card] [Importing Contacts](https://captivatedllc.mintlify.site/features/importing-contacts.md)
>
> Import multiple contacts at once using a CSV file.

> [card] [Tagging Contacts](https://captivatedllc.mintlify.site/features/tagging-contacts.md)
>
> Organize contacts with tags to create groups and filter your contact list.

> [card] [Archiving Contacts](https://captivatedllc.mintlify.site/features/archive-contacts.md)
>
> Archive contacts you no longer need in your active list.

> [card] [Masking Numbers](https://captivatedllc.mintlify.site/features/masking-numbers.md)
>
> Protect contact privacy by limiting who can view their phone numbers.

> [card] [Contact Exchange Requests](https://captivatedllc.mintlify.site/features/contact-exchange-request.md)
>
> Exchange contact information with customers and collect their texting opt-in.

> [card] [Sending Your Contact Card](https://captivatedllc.mintlify.site/features/sending-your-contact-card.md)
>
> Share your business contact card with customers.

> [card] [SMS Verification Lookup](https://captivatedllc.mintlify.site/features/sms-verification.md)
>
> Check whether a contact's phone number can receive text messages.

> [card] [Blocking a Contact](https://captivatedllc.mintlify.site/features/blocking-a-contact.md)
>
> Block unwanted inbound messages or unblock a contact when needed.

> [card] [Opting Out](https://captivatedllc.mintlify.site/features/opting-out.md)
>
> Learn how to opt contacts out of texting and manage their messaging preferences.

> [card] [Contact Ownership](https://captivatedllc.mintlify.site/features/contact-ownership.md)
>
> Assign contacts to specific users to help organize and manage customer relationships.

## Calling & Video

Make outbound calls and connect with customers through secure video conversations.

> [card] [Outbound Calling](https://captivatedllc.mintlify.site/features/outbound-calling.md)
>
> Make outbound calls and forward incoming calls while keeping personal numbers private.

> [card] [Secure Video Chat](https://captivatedllc.mintlify.site/premium-features/secure-video-chat.md)
>
> Connect with customers through secure video conversations.

## Message Deliverability

Understand message delivery and troubleshoot common issues.

> [card] [SMS Error Report](https://captivatedllc.mintlify.site/features/sms-error-report.md)
>
> Identify failed messages, understand delivery errors, and learn what to do next.


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