> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find answers to common questions about messaging, conversations, contacts, account settings, and billing in Captivated.

## Conversations & Messaging

Troubleshoot common issues with conversations, message delivery, and routing.

> [card] [How Does Message Routing Work?](https://captivatedllc.mintlify.site/faq/message-routing-faqs.md)
>
> Learn how incoming messages are assigned to users, teams, and queues.

> [card] [Why Can't I See New Incoming Messages?](https://captivatedllc.mintlify.site/faq/why-cant-i-see-new-incoming-messages.md)
>
> Troubleshoot why new messages may not appear in your conversations.

> [card] [Why Can't I Complete a Conversation?](https://captivatedllc.mintlify.site/faq/why-cant-i-complete-a-conversation.md)
>
> Troubleshoot issues with completing conversations.

> [card] [Why Can't I See My Team's Conversations?](https://captivatedllc.mintlify.site/faq/why-cant-i-see-my-entire-teams-conversations.md)
>
> Understand how user permissions and conversation access affect what you can see.

> [card] [Unreplied Conversations](https://captivatedllc.mintlify.site/faq/unreplied.md)
>
> Learn how Captivated identifies conversations waiting for a response.

> [card] [Why Did My Message Fail?](https://captivatedllc.mintlify.site/faq/failed-messages.md)
>
> Understand common reasons messages fail and how to resolve delivery issues.

> [card] [Announcement FAQs](https://captivatedllc.mintlify.site/faq/announcements-2.md)
>
> Find answers to common questions about sending and managing announcements.

## Contacts

Find answers to common questions about managing customer contacts.

> [card] [How Do I Import Contacts?](https://captivatedllc.mintlify.site/faq/how-do-i-import-contacts.md)
>
> Learn how to add multiple contacts to Captivated.

> [card] [Changing a Contact's Phone Number](https://captivatedllc.mintlify.site/faq/changing-a-contacts-phone-number.md)
>
> Learn how to update a contact's phone number in Captivated.

> [card] [How Do I Archive a Contact?](https://captivatedllc.mintlify.site/faq/archiving.md)
>
> Learn how to archive contacts you no longer need in your active list.

> [card] [How Do I Block Unwanted Messages?](https://captivatedllc.mintlify.site/faq/how-do-i-block-unwanted-messages-spam.md)
>
> Learn how to block spam and unwanted messages.

## Profile & Notifications

Manage your personal settings and notification preferences.

> [card] [Adding a Profile Photo](https://captivatedllc.mintlify.site/getting-started/adding-a-profile-photo.md)
>
> Add or update your Captivated profile picture.

> [card] [How Do I Set an Away Message?](https://captivatedllc.mintlify.site/getting-started/away-message.md)
>
> Set up an automatic reply for customers who message you while you're unavailable.

> [card] [Managing Notifications](https://captivatedllc.mintlify.site/getting-started/notifications.md)
>
> Customize when and how you receive Captivated notifications.

> [card] [Resetting Your Password](https://captivatedllc.mintlify.site/faq/resetting-your-password.md)
>
> Learn how to reset your Captivated password.

## Billing & Account Usage

View your messaging usage, account activity, and billing details.

> [card] [Where Can I See My Account Usage?](https://captivatedllc.mintlify.site/faq/where-can-i-see-my-account-usage.md)
>
> Find your messaging usage, account activity, and usage details.

> [card] [How Do I Update My Billing Information?](https://captivatedllc.mintlify.site/faq/how-do-i-update-my-billing-information.md)
>
> Learn how to update your billing and payment details.

## Phone & Carrier Questions

Find answers to questions about phone numbers and carrier changes.

> [card] [What If I'm Changing My Phone Carrier?](https://captivatedllc.mintlify.site/faq/what-do-i-do-if-i-am-changing-my-phone-carrier.md)
>
> Learn what to consider when changing carriers to avoid disruptions to your business texting.


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