> ## Documentation Index
> Fetch the complete documentation index at: https://captivatedllc.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Administration

> Manage your Captivated account, users, teams, messaging channels, and organization settings.

## Users & Teams

Manage team members, user permissions, and access to Captivated.

> [card] [Managing Users](https://captivatedllc.mintlify.site/administration/admin-users.md)
>
> Add and manage users, assign roles, and control account access.

> [card] [Managing Teams](https://captivatedllc.mintlify.site/administration/admin-teams.md)
>
> Create and manage teams, assign members, and configure team roles and permissions.

> [card] [Terminal User](https://captivatedllc.mintlify.site/features/quick-user.md)
>
> Allow multiple employees to share one Captivated login on the same computer.

## Channels & Queues

Configure how your organization receives, manages, and routes conversations.

> [card] [Managing Channels](https://captivatedllc.mintlify.site/administration/admin-channels.md)
>
> Manage messaging channels, assign users and teams, and configure channel settings.

> [card] [Managing Queues](https://captivatedllc.mintlify.site/administration/admin-queues.md)
>
> Configure conversation queues, assign operators, and manage routing, availability, and auto-replies.

> [card] [Keyword Actions](https://captivatedllc.mintlify.site/administration/keyword-actions.md)
>
> Configure automated actions triggered by specific keywords.

## Account Settings & Billing

Manage organization information, account usage, and business settings.

> [card] [Administration Overview](https://captivatedllc.mintlify.site/administration/administration.md)
>
> Explore the administrative tools and settings available in Captivated.

> [card] [Account Usage](https://captivatedllc.mintlify.site/administration/admin-account-usage.md)
>
> Monitor messaging usage, review account activity, and access billing information.

> [card] [Account Contact Card](https://captivatedllc.mintlify.site/administration/admin-account-contact-card.md)
>
> Configure the business contact information shared with customers.

## Security & Access

Manage how users authenticate and access your organization.

> [card] [Authentication Policy](https://captivatedllc.mintlify.site/authentication-policy.md)
>
> Choose which sign-in methods are available to your organization.


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